> ## Documentation Index
> Fetch the complete documentation index at: https://zeply.mintlify.site/llms.txt
> Use this file to discover all available pages before exploring further.

# Quick Replies Overview

> Configure standardized message snippets and slash command shortcuts for agent chat acceleration

# Quick Replies API

The **Quick Replies API** allows teams to define canned response templates and slash shortcuts (e.g. `/greeting`, `/pricing`, `/refund-policy`). During live WhatsApp customer chat sessions in Sayvy AI Inbox, human agents and conversational copilots can type shortcuts to instantly expand comprehensive, pre-approved messaging copy.

```
+-------------------------------------------------------------+
|              Quick Reply Shortcut Architecture              |
|                                                             |
|   +-----------------------+     +-----------------------+   |
|   | Human Agent in Inbox  |     | AI Copilot Assistant  |   |
|   |  Types: "/refund"     |     |   Suggests Answers    |   |
|   +-----------+-----------+     +-----------+-----------+   |
|               \                             /               |
|                v                           v                |
|              +-------------------------------+              |
|              |     Redis Low-Latency Cache   |              |
|              |     (300s TTL per Org Cache)  |              |
|              +---------------+---------------+              |
|                              |                              |
|                      (Cache Miss Fallback)                  |
|                              v                              |
|              +-------------------------------+              |
|              |   PostgreSQL Persistent Store |              |
|              |  (Indexed Organization Model) |              |
|              +---------------+---------------+              |
|                              |                              |
|                              v                              |
|              +-------------------------------+              |
|              | Instant Expansion in Composer |              |
|              | "We offer full 30-day refunds"|              |
|              +-------------------------------+              |
+-------------------------------------------------------------+
```

***

## Key Capabilities

<CardGroup cols={2}>
  <Card title="Instant Keyboard Expansion" icon="bolt">
    Accelerate support response times with pre-configured shortcut triggers like `/hello`, `/hours`, or `/bank-details`.
  </Card>

  <Card title="High-Speed Redis Caching" icon="gauge-high">
    Responses are served from Redis memory cache with automatic cache busting whenever snippets are created or deleted.
  </Card>

  <Card title="Standardized Messaging Quality" icon="shield-check">
    Ensure organizational consistency and compliance across every agent response without spelling or factual errors.
  </Card>

  <Card title="Omnichannel Reuse" icon="layer-group">
    Use quick reply templates seamlessly across WhatsApp, web widgets, and live ticketing channels.
  </Card>
</CardGroup>

***

## Cache Invalidation Strategy

The Quick Replies system utilizes Redis caching for blazing-fast typeahead lookups in the UI:

* **Listing Requests**: Cached under `quick_replies:{organization_id}:{limit}:{page}` with a 300-second (5 minute) TTL.
* **Eviction Triggers**: Any call to `POST /api/v1/quick-replies` or `DELETE /api/v1/quick-replies/{id}` immediately purges all keys matching `quick_replies:{organization_id}:*` to prevent stale snippet data.

***

## Available Endpoints

| Method                                                               | Endpoint                                 | Description                                              |
| :------------------------------------------------------------------- | :--------------------------------------- | :------------------------------------------------------- |
| <span style={{ color: '#3B82F6', fontWeight: 'bold' }}>POST</span>   | `/api/v1/quick-replies`                  | Create a new quick reply snippet and invalidate cache    |
| <span style={{ color: '#10B981', fontWeight: 'bold' }}>GET</span>    | `/api/v1/quick-replies`                  | Retrieve paginated quick replies from cache or database  |
| <span style={{ color: '#EF4444', fontWeight: 'bold' }}>DELETE</span> | `/api/v1/quick-replies/{quick_reply_id}` | Permanently delete a quick reply snippet and clear cache |