> ## Documentation Index
> Fetch the complete documentation index at: https://docs.sayvyai.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Contacts

> In-built CRM data model, contacts, and deal pipeline stages

# Contacts

*This page covers the data schema, entity relationships, and pipeline lifecycle in Sayvy AI's native in-built CRM.*

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## Native CRM Data Model

*Content coming soon.*

* **Contacts:** Core identity, phone, email, channel tags, custom attributes
* **Conversations:** Voice call sessions (Web / WhatsApp) and WhatsApp chat threads
* **Deals & Pipelines:** Pipeline stages, monetary deal values, and owners

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## Pipeline Stages & Custom Funnels

*Content coming soon.*

* Default stages: `New Lead`, `Contacted`, `Qualified`, `Appointment Booked`, `Won`, `Lost`
* Creating custom pipelines for different service lines and products

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## Automated Lifecycle Stage Transitions

*Content coming soon.*

* AI-driven stage updates based on conversational outcomes
* Transitioning leads automatically when calendar bookings succeed or intents match


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