> ## Documentation Index
> Fetch the complete documentation index at: https://docs.sayvyai.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Work in the inbox

> Keep customer conversations moving from first reply to resolution.

# Work in the inbox

The inbox is the team's operational view of customer conversations. Use it to see what needs attention, assign ownership, and preserve context when a person takes over from an agent.

## Resolve a conversation

1. Filter for new, assigned, or waiting conversations.
2. Read the latest messages and customer context before replying.
3. Reply directly or take ownership when the conversation needs a person.
4. Use a quick reply for a repeatable answer, then personalize it.
5. Update the status when the next action is clear.

<Note>A conversation should always have a visible next step: reply, wait for the customer, hand off, or close.</Note>

Continue with [Quick Replies](/guides/quick-replies) or [Conversations in the documentation](/documentation/conversations/inbox).


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