Get ticket

GET

api

inbox

tickets

{inbox_id}

curl -X GET "https://api.sayvy.ai/api/v1/inbox/tickets/e4f3a2b1-9c8d-7e6f-5a4b-3c2d1e0f9a8b" \
  -H "Authorization: Bearer <token>"

import requests

url = "https://api.sayvy.ai/api/v1/inbox/tickets/e4f3a2b1-9c8d-7e6f-5a4b-3c2d1e0f9a8b"
headers = {
    "Authorization": "Bearer <token>"
}

response = requests.get(url, headers=headers)
print(response.status_code)
print(response.json())

const response = await fetch("https://api.sayvy.ai/api/v1/inbox/tickets/e4f3a2b1-9c8d-7e6f-5a4b-3c2d1e0f9a8b", {
  method: "GET",
  headers: {
    "Authorization": "Bearer <token>"
  }
});

const data = await response.json();
console.log(data);

{
  "id": "e4f3a2b1-9c8d-7e6f-5a4b-3c2d1e0f9a8b",
  "organization_id": "e0b973dc-13a8-4c9f-861a-03e5b4b1a8d9",
  "contact_id": "8a7c2b3d-4e5f-6a7b-8c9d-0e1f2a3b4c5d",
  "whatsapp_phone_number_id": "11a22b33-44c5-5d6e-7f8a-9b0c1d2e3f4a",
  "status": "open",
  "created_at": "2026-09-07T15:30:00Z",
  "updated_at": "2026-09-07T15:35:00Z",
  "contact": {
    "id": "8a7c2b3d-4e5f-6a7b-8c9d-0e1f2a3b4c5d",
    "name": "Sarah Connor",
    "phone_number": "+14155552671",
    "tags": ["vip", "enterprise"],
    "notes": "Key account representative",
    "custom_fields": {
      "tier": "enterprise"
    }
  }
}

{
  "detail": "Inbox ticket not found"
}

Fetch a single conversation ticket by its unique identifier (inbox_id). The response contains current lifecycle state, assigned WhatsApp phone number, timestamps, and full contact details.

Authentication

This endpoint requires Bearer token authentication.

Authorization: Bearer <token>

Header	Type	Required	Description	Format
`Authorization`	`string`	Yes	Scoped organization API key or Bearer JWT token	`Bearer <token>`

Path Parameters

string

required

Bearer token for authentication. Format: Bearer <token>.

string

required

Unique UUID identifier of the inbox ticket.

Response Fields

string

UUID of the inbox ticket.

string

UUID of the owning organization.

string

UUID of the linked contact.

string

UUID of the linked WhatsApp business phone number, or null.

string

Ticket status (open or closed).

string

ISO 8601 creation timestamp.

string

ISO 8601 last update timestamp.

object

Detailed contact profile object.

Show ContactBriefResponse Fields

string

Contact UUID.

string

Contact’s full name.

string

Contact’s phone number.

string[]

Tags assigned to the contact.

string

Internal notes or context.

object

Arbitrary custom metadata key-value object.

curl -X GET "https://api.sayvy.ai/api/v1/inbox/tickets/e4f3a2b1-9c8d-7e6f-5a4b-3c2d1e0f9a8b" \
  -H "Authorization: Bearer <token>"

import requests

url = "https://api.sayvy.ai/api/v1/inbox/tickets/e4f3a2b1-9c8d-7e6f-5a4b-3c2d1e0f9a8b"
headers = {
    "Authorization": "Bearer <token>"
}

response = requests.get(url, headers=headers)
print(response.status_code)
print(response.json())

const response = await fetch("https://api.sayvy.ai/api/v1/inbox/tickets/e4f3a2b1-9c8d-7e6f-5a4b-3c2d1e0f9a8b", {
  method: "GET",
  headers: {
    "Authorization": "Bearer <token>"
  }
});

const data = await response.json();
console.log(data);

{
  "id": "e4f3a2b1-9c8d-7e6f-5a4b-3c2d1e0f9a8b",
  "organization_id": "e0b973dc-13a8-4c9f-861a-03e5b4b1a8d9",
  "contact_id": "8a7c2b3d-4e5f-6a7b-8c9d-0e1f2a3b4c5d",
  "whatsapp_phone_number_id": "11a22b33-44c5-5d6e-7f8a-9b0c1d2e3f4a",
  "status": "open",
  "created_at": "2026-09-07T15:30:00Z",
  "updated_at": "2026-09-07T15:35:00Z",
  "contact": {
    "id": "8a7c2b3d-4e5f-6a7b-8c9d-0e1f2a3b4c5d",
    "name": "Sarah Connor",
    "phone_number": "+14155552671",
    "tags": ["vip", "enterprise"],
    "notes": "Key account representative",
    "custom_fields": {
      "tier": "enterprise"
    }
  }
}

{
  "detail": "Inbox ticket not found"
}

curl -X GET "https://api.sayvy.ai/api/v1/inbox/tickets/e4f3a2b1-9c8d-7e6f-5a4b-3c2d1e0f9a8b" \
  -H "Authorization: Bearer <token>"

import requests

url = "https://api.sayvy.ai/api/v1/inbox/tickets/e4f3a2b1-9c8d-7e6f-5a4b-3c2d1e0f9a8b"
headers = {
    "Authorization": "Bearer <token>"
}

response = requests.get(url, headers=headers)
print(response.status_code)
print(response.json())

const response = await fetch("https://api.sayvy.ai/api/v1/inbox/tickets/e4f3a2b1-9c8d-7e6f-5a4b-3c2d1e0f9a8b", {
  method: "GET",
  headers: {
    "Authorization": "Bearer <token>"
  }
});

const data = await response.json();
console.log(data);

{
  "id": "e4f3a2b1-9c8d-7e6f-5a4b-3c2d1e0f9a8b",
  "organization_id": "e0b973dc-13a8-4c9f-861a-03e5b4b1a8d9",
  "contact_id": "8a7c2b3d-4e5f-6a7b-8c9d-0e1f2a3b4c5d",
  "whatsapp_phone_number_id": "11a22b33-44c5-5d6e-7f8a-9b0c1d2e3f4a",
  "status": "open",
  "created_at": "2026-09-07T15:30:00Z",
  "updated_at": "2026-09-07T15:35:00Z",
  "contact": {
    "id": "8a7c2b3d-4e5f-6a7b-8c9d-0e1f2a3b4c5d",
    "name": "Sarah Connor",
    "phone_number": "+14155552671",
    "tags": ["vip", "enterprise"],
    "notes": "Key account representative",
    "custom_fields": {
      "tier": "enterprise"
    }
  }
}

{
  "detail": "Inbox ticket not found"
}

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​Path Parameters

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Authentication

Path Parameters

Response Fields