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Review call logs

Call Logs gives you a searchable record of completed voice interactions. Use it to understand what happened, verify an outcome, and improve your agent or campaign.

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Investigate a call

  1. Open Call Logs and filter by date, agent, campaign, or outcome.
  2. Open the call to review its metadata and transcript.
  3. Listen to the recording when you need to verify tone, interruptions, or a customer detail.
  4. Record the follow-up in your CRM or inbox workflow.
When reviewing a failed call, check the transcript first, then the recording. This usually separates an instruction issue from a channel or connection issue.
See the Call Logs API when you need to export or process call data programmatically.