Build reliable workflows
Workflows make a repeatable process visible and testable. Start with the customer outcome, then connect the smallest number of triggers, decisions, and actions needed to reach it.Design a workflow
- Define the trigger and the expected final state.
- Identify the data the workflow must read and the actions it may take.
- Add explicit branches for missing data, failure, and human handoff.
- Test with normal, duplicate, delayed, and invalid inputs.
- Monitor the result and document who owns failed runs.
A workflow is production-ready when a teammate can understand what it does, why it stopped, and what to do next without reading implementation code.