Manage documents
Documents provide durable source material for your workspace and knowledge-based experiences. Treat them as maintained product content, not a one-time upload folder.Upload and maintain a document
- Open Resources → Documents and upload a supported file.
- Use a clear filename that includes the subject and version where useful.
- Confirm the document is available to the intended agent or workflow.
- Replace outdated versions and remove duplicates.
- Test a question that depends on the document before publishing changes.