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Connect communication channels

Channels determine where customers reach your agents and where your team follows up. Keep connection setup separate from agent design so each can be tested independently.

Web voice

Add real-time voice conversations to your website.

WhatsApp

Connect WhatsApp Business messaging and calls.

Web widget

Give visitors a lightweight way to start a conversation.

Connected apps

Link the services your workflows depend on.

Before you go live

Verify credentials, send a test message or call, check the agent’s identity and tone, and confirm that failures reach the right teammate.