Create useful quick replies
Quick replies are reusable response starters for the inbox. They should save time without making customer conversations feel automated or generic.Write a good quick reply
- Give it a name teammates can find quickly.
- Keep the wording short and easy to personalize.
- Include the next step or expected timing.
- Avoid promises that depend on a specific person or order.
- Review replies whenever policies, pricing, or contact details change.
Use quick replies for stable, repeatable guidance. For regulated or highly contextual answers, write a fresh response and verify the details first.