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Custom Fields

This page covers defining custom attributes, configuring AI auto-tagging rules, and auditing the unified activity timeline.

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Strongly Typed Custom Attributes

Content coming soon.
  • Defining custom fields on contacts (string, number, boolean, date, enum)
  • Reading and updating custom attributes via workflows and mid-call tools
  • Form validation and schema constraints

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AI Auto-Tagging Rules

Content coming soon.
  • Automatic rule-based and LLM classifier tagging (#vip, #churn_risk, #high_intent, #pricing_sensitive)
  • Applying tags based on sentiment score, keywords, and detected intent
  • Triggering workflow automations when specific tags are attached

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Unified Activity Timeline & Audit Feed

Content coming soon.
  • Chronological event stream for each contact
  • Embedded call recordings, wave forms, and full timestamped transcripts
  • WhatsApp message history and interactive button click logs