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Identity Resolution

This page covers how Sayvy AI unifies web callers and WhatsApp conversations into a single customer profile.

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Phone Number Normalization

Content coming soon.

• Converting numbers to international E.164 standard (+14155552671)
• Using phone numbers as the universal identity anchor

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Web Visitor Merging

Content coming soon.

• Capturing phone numbers or emails during browser web calls
• Merging temporary web session IDs into existing CRM contact records

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Cross-Channel History

Content coming soon.

• Passing context seamlessly when a user moves between Web Voice and WhatsApp
• Maintaining a single conversational thread across channels