Timeline

This page covers the chronological customer activity timeline, interaction audit logs, and conversation playback.

Unified Activity Feed

Content coming soon.

Chronological logging of all Web Voice calls and WhatsApp messages per contact
Filtering timeline events by channel, date range, or interaction type

Call Recordings & Audio Playback

Content coming soon.

In-dashboard audio playback with waveform visualization
Synchronized transcript reading with active speaker highlighting
Audio retention and download policies

Interaction Transcripts & Sentiment

Content coming soon.

Full turn-by-turn conversational transcripts
AI-generated conversation summaries and key takeaway bullets
Detected customer sentiment scores and emotion tags per session